Buying money in Runescape

One of my sons wanted to pad his account on Runescape by buying some Runescape dollars. They come pretty cheaply -- less than US$9 for a million in Runescape. It seemed pretty straightforward. Pay the charge with PayPal and they load the money into your account. It didn't turn out that way. We paid on Friday afternoon and the 15 minute to 24 hour waiting period went by with no contact or Runescape money. I emailed the company over the weekend but got no reply. This morning we went on their website and found a notice that they needed to confirm some information before they could complete the transaction. We also discovered that the company is located in Singapore. To complete the transaction, we started up a live chat. "Tina" entered the chat. She asked what we needed and then said she would be right back. 20 minutes later she came back and asked for the same information we had provided at the start of the chat. Things were not going well. She asked some questions then said she would need to call me on the phone to confirm. The phone rang and sure enough she asked my address which I'm sure was a little confusing, but we resolved it all and got back into the chat room. She gave directions on where to go in Runescape to get the money and said we needed to trade something to get it. My son went to the bank where we were going to meet Tina. A woman approached him and asked if he needed a girlfriend. I thought this might be the secret code to get the money, but it wasn't. The potential girlfriend kept pestering him. We went back to the chat and asked Tina what the name of her character was. Finally she showed up, traded the money and we were almost done except for closing out the chat. All in all, to buy a million Runescape dollars took 4 days and an hour of real time interaction. And who knows how long it took them to earn the million dollars or even how that was done.