My hosting plan on Vizaweb was up for renewal on Saturday, Jan. 12th. On the 8th, I sent an email to Vizaweb support asking if I could pay more money for a better hosting plan. I got a quick automated response, then waited and got nothing more. I sent another request on the 11th and got the same automated response and nothing more. I tried again on the 12th. Same result. Today my site went offline, so I tried to contact them again. No live support, phone number doesn't go anywhere. I do get quick automated responses when I send them a request, but I still haven't gotten a real response. I went ahead and renewed my account, but my site is still offline and since I don't get a response when I email Vizaweb's support, I don't know when it's coming back online.
I haven't had many problems with the hosting over the past year, so I didn't think about not renewing. I also haven't needed any support, so maybe I was misled by that. I posted a message on their discussion board, but it looked like a ghost town. No activity there for weeks. The whole thing seems very strange. If my site at least gets back online, I can delete some files and keep going without the upgrade in disk space, but I sure hope it's back online soon.
