My hosting plan on Vizaweb was up for renewal on Saturday, Jan. 12th. On the 8th, I sent an email to Vizaweb support asking if I could pay more money for a better hosting plan. I got a quick automated response, then waited and got nothing more. I sent another request on the 11th and got the same automated response and nothing more. I tried again on the 12th. Same result. Today my site went offline, so I tried to contact them again. No live support, phone number doesn't go anywhere. I do get quick automated responses when I send them a request, but I still haven't gotten a real response. I went ahead and renewed my account, but my site is still offline and since I don't get a response when I email Vizaweb's support, I don't know when it's coming back online.
I haven't had many problems with the hosting over the past year, so I didn't think about not renewing. I also haven't needed any support, so maybe I was misled by that. I posted a message on their discussion board, but it looked like a ghost town. No activity there for weeks. The whole thing seems very strange. If my site at least gets back online, I can delete some files and keep going without the upgrade in disk space, but I sure hope it's back online soon.
2 comments:
I feel your pain man! I am with VizaWeb and I was down for almost a full 24 hours a couple weeks ago, and as I type this I am down again - and have been for hours. Sucks. I will be running for the hills when my contract is up in August - if not sooner! Major hassles.
March 5,2008 and my 3 websites have been offline for 3 days. Vizaweb does not answer support requests.I only get automated responses but nothing is being done about getting my websites back up.Let me tell you I have been with Vizaweb for many years and this does happen a few times a year. Their prices are very good but the down time is hurting me.I am looking for a new hosting service right away since my contract will soon be up with vizaweb.
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