Tvidler.com will rip you off

 I made the mistake a few days ago of clicking on a YouTube ad for Tvidler, an ear wax removal tool. I was using my phone and decided to order 1 for $19.95 plus $4.95 shipping. I knew I should have checked amazon first. Of course, you can buy the same item for less there with no shipping charge if you have Amazon Prime. As I went through the payment screens, I started having doubts. When I got to a screen that said the company is in Lithuania, I turned off my phone. There had not been a confirm payment screen at that point, but apparently they had already processed the payment. I checked my bank account since I had used my debit card (big mistake). Tvidler had charged me for 4, not 1 - $64.91. I went to their website and requested they cancel my order. Then I called their customer support number to cancel. I spoke to Mary, who said she sent the cancellation request.

The next day, I got an email saying it was too late to cancel and the order had already been processed, even though the website says it takes 8-12 days to ship to the US. I emailed them again to cancel and I searched online and found that many others had ordered 1 and been charged for 4 and could not cancel. A great way to increase profits - overcharge your customers!

I sent a complaint to Google/Youtube about the ad and I posted a negative review on trustpilot.com  If I can help 1 person avoid my mistake, then I will be satisfied. I will follow up if I receive anything from Tvidler. My suggestion is to avoid them because they will probably take your money.

Best Buy secret web site

This kind of thing makes me reconsider whether or not I should ever shop at Best Buy again. I don't go there much but if I ever wanted to bargain with them based on a price on their web site, this would not make me happy. Best Buy maintains a secret web site with higher prices than you find on their public site, so when a customer comes in and asks for a price reduction based on what they saw online, a Best Buy sales person accesses the hidden side and shows that the allegedly lower price doesn't really exist.

From the Hartford Courant (via BoingBoing):

Under pressure from state investigators, Best Buy is now confirming my reporting that its stores have a secret intranet site that has been used to block some consumers from getting cheaper prices advertised on BestBuy.com.

and

This is not the first time the giant electronic retailer has gotten into trouble misleading customers. The firm, based in Minneapolis, operates more than 1,100 electronic retail stores in the U.S., Canada and China. It has more than 125,000 full-time employees.

Attorneys general in New Jersey and Ohio have accused Best Buy of deceptive sales practices, repackaging used merchandise and selling it as new, and failing to pay rebates and refunds. It paid $135,000 in New Jersey three years ago to settle that state's suit, which was based on hundreds of consumer complaints. The Ohio case is ongoing.